Frequently Asked Questions (FAQ)

🎈 General Information

What services does Fairytale Balloons offer?

Fairytale Balloons specialises in balloon delivery, custom balloon bouquets, event styling, and large-scale installations for birthdays, weddings, baby showers, and corporate events across Melbourne.

Where are you located and which areas do you service?

We are based in Melbourne and offer delivery across many suburbs, including South Yarra, Brighton, Melbourne CBD, and surrounding areas. If you're unsure whether we deliver to your location, feel free to contact us.

How far in advance should I place an order?

We recommend placing your order at least 3–5 days in advance to ensure availability. For large events or custom installations, booking 2–3 weeks ahead is ideal.

🚚 Delivery & Orders

Do you offer same-day balloon delivery in Melbourne?

Yes, we offer same-day delivery for selected items depending on availability. Please contact us as early as possible to confirm.

How much does delivery cost?

Delivery fees vary depending on your suburb and order size. The delivery cost will be calculated at checkout.

Can I choose a specific delivery time?

We aim to deliver within your selected time window where possible. For time-critical events, we recommend contacting us directly to arrange priority delivery.

What happens if no one is home during delivery?

If no one is available, we will attempt to leave the balloons in a safe location where possible. Alternatively, we will contact you to arrange redelivery.

🎉 Products & Custom Orders

Can I customise my balloon order?

Absolutely! We specialise in personalised balloons, custom colour palettes, and themed designs. You can include names, messages, and specific styling requests.

How long do balloons last?

• Helium latex balloons: 8–12 hours+ (longer with hi-float treatment)
• Foil balloons: 3–5 days or more
• Air-filled garlands: Several days to weeks indoors

Do you offer balloon garlands and installations?

Yes, we create custom balloon garlands, backdrops, and installations for events of all sizes, including corporate activations and weddings.

Are your balloons suitable for outdoor events?

Yes, but weather conditions (heat, wind, sunlight) can affect their lifespan. We’ll recommend the best options for outdoor setups.

🏢 Corporate & Events

Do you work with corporate clients?

Yes, we provide balloon styling and installations for corporate events, brand activations, store openings, and office celebrations. We have worked with leading global and local brands across various venues in Melbourne, Chadstone, Southland, Northpoint and corporate office locations.

Can you match our brand colours?

Yes, we can customise balloon designs to align with your brand colours and event theme.

Do you handle full event styling?

Yes, we offer complete event styling services in Melbourne, including concept design, setup, and pack-down.

💳 Payments & Policies

What payment methods do you accept?

We accept major credit cards, PayPal and secure online payments through our website.

What is your cancellation policy?

• Cancellations made more than 48 hours in advance may be eligible for a partial refund
• Last-minute cancellations may not be refundable due to preparation and customisation

Can I make changes to my order after placing it?

Yes, changes can be made up to a certain point before your delivery date. Contact us as soon as possible for assistance.

📞 Still have questions?

If you didn’t find your answer here, feel free to contact us via email or on +61406346122. We’re happy to help make your event truly magical ✨